Omni Coach Privacy Policy

Omni Coach is a training and coaching service made by Quantifit Health & Wellness Technologies Pvt. Ltd. ("Omni", "we", "us"), available as an iPhone and Apple Watch app and on the web. It lets members, coaches and facilities plan training, track progress, manage memberships and take payments. This policy explains what we collect, why, who can see it, who helps us process it, and the choices you have. We wrote it to match what the service actually does.

The short version: we collect what Omni needs to run your training, your coaching and your gym membership. We don't sell your data and we don't show ads. Coaches and facilities you join see what their role needs, and you can delete your account from inside the app.

1. What we collect

Account details

When you sign in with Apple, Google or your phone number, we receive your name and email address (Apple and Google) or your phone number. If you use Sign in with Apple and hide your email, we only receive Apple's relay address. Each person has one account, verified with their own mobile number.

Your profile

Your name, photo, phone, date of birth, sex, body measurements and goals, and anything else you add to your profile. If you set up a coach or facility portal: your professional or business details, credentials, logo and payment settings.

Training

• Programs, workouts and sessions you plan or log: exercises, sets, reps, weights, times, circuits and notes.
• Body measurements you or your coach record.
• Workout times, and the heart rate, calories and distance of workouts you record on Apple Watch or import.
• Challenges you join and your progress in them, medals and streaks.

Memberships, attendance and payments

The facilities and coaches you're connected to, your membership plan and its dates, check-ins (by QR code or by staff), and payment records: amount, tax, date, method, receipt number and payment reference.

Apple Health and Apple Watch

Only if you allow it, Omni reads workouts, heart rate, heart rate variability, resting heart rate, sleep, breathing rate, steps, active calories, walking and running distance, VO2 max, sex and date of birth from Apple Health, and saves workouts you start in the Omni watch app to Apple Health.

• Workouts you record become sessions in your training log, with their heart rate, calories and distance, and are stored on our servers.
• Sleep, heart rate variability, resting heart rate, breathing rate and the other daily readings are used on your iPhone to work out your readiness and strain scores. They stay on your phone.

Data from Apple Health is used only to provide Omni's features to you. It is never used for advertising or marketing, never sold, and never shared with data brokers. You can change what Omni reads at any time in the iPhone's Health settings.

Connected services

If you connect Strava, we store the access keys Strava gives us and import your activities into your training log. You can disconnect at any time in the app.

AI coach

Messages you send the AI coach and its replies are stored so the conversation continues, along with short notes it keeps about your goals and preferences so its advice stays relevant.

Camera and photos

The camera is used to scan gym, coach and member QR codes. Photos you pick are used for your profile picture, a session story, or to read a QR code. Session stories you make are saved to your phone, not uploaded.

Usage and diagnostics

Crash and error reports from the app, with your user ID, device model and app version, so we can fix problems. We don't use advertising identifiers or third-party ad trackers.

2. How we use it

• To run your training: programs, logging, timers, the watch app, widgets, scores, challenges and progress.
• To connect you with the coaches and facilities you choose, and to run memberships, check-ins, receipts and payments.
• To provide the AI coach and AI workout features you ask for.
• To run Omni Pro and other paid plans.
• To send notifications you allow, such as your morning scores, milestones and reminders.
• To keep the service secure, prevent abuse and fix problems.

We process your data because you asked us to provide the service, with your consent (for example Apple Health, camera and notifications, which you can withdraw at any time), and where the law requires it.

3. Who can see your data

• You always see your own data.
• Facilities and coaches you join see what their role needs: front desk staff see contact details, memberships and check-ins; coaches see the training data, progress and notes of clients assigned to them; owners and managers see their facility's members, memberships and payments. Coaches can write notes about their clients.
• Other people in a challenge see your display name, profile photo, progress and medals in the standings. Facility leaderboards show your name and results to others in that facility.
• Coach and facility profiles you choose to publish appear in Omni's directory so people can find and join them.
• Otherwise, other members don't see your data.

4. Who processes it

We share data only with the providers that run parts of the service for us, and only what each needs:

• Supabase: our database, sign-in and file storage, in Supabase's Mumbai (ap-south-1) region.
• Vercel: hosts the Omni web app and the server that handles AI requests.
• Google (Gemini API): processes AI coach messages and AI workout requests, with the training details needed for an answer. We use the paid Gemini API, whose terms do not allow Google to use this content to train its models.
• Razorpay: processes card and UPI payments to facilities and for Omni plans on the web. Razorpay handles your card and UPI details; we never see or store them.
• Apple: Sign in with Apple, Apple Health and Apple Watch (on your devices), App Store payments for Omni Pro, and notifications.
• Google Sign-In and an SMS provider for phone sign-in, to verify who you are.
• Strava, only if you connect it.

We don't sell or rent personal data and don't share it for advertising. We may disclose data if the law requires it, to protect people's safety, or as part of a merger or acquisition, in which case this policy would continue to apply.

5. How long we keep it

We keep your data for as long as you have an account. When you delete your account, your profile, programs, workouts and logs, challenge profile, memberships, check-ins, payment records, coach notes, AI coach conversations, connected services and portals are deleted.

A few items aren't yet removed automatically: your profile photo, body measurements, challenge activity, connection requests and crash reports. Email us after deleting your account and we'll delete them within 30 days. App Store transaction records are kept without your user ID, for as long as tax and accounting law requires.

6. Deleting your account

In the app, go to Profile › Delete account. This permanently deletes your account straight away and can't be undone. If you own a facility that still has members, remove them or transfer the facility first. Deleting your account doesn't cancel an App Store subscription; cancel it in your iPhone's Settings › your name › Subscriptions. If you can't use the app, email hello@sustane.in from the address on your account.

7. Your rights

You can see and correct your profile in the app at any time, and leave a facility or coach whenever you like. You can also ask us for a copy of your data, to correct or erase it, or to withdraw a consent you gave, by writing to hello@sustane.in. Under India's Digital Personal Data Protection Act, 2023 and, where they apply to you, laws such as the GDPR, you may also have the right to nominate someone to act for you and to complain to the relevant data protection authority. We'll reply within 30 days.

8. Security

Data is encrypted in transit (HTTPS) and at rest. Row-level security in our database enforces who can read what, and each facility sets its own staff's rights. No system is perfectly secure; if a breach affecting your data happens, we'll tell you and the authorities as the law requires.

9. Children

You must be 18 or older to create an Omni account. If you believe a child has given us personal data, contact us and we'll delete it.

10. Health information

Omni's programs, scores and analytics are for general fitness and are not a medical diagnosis or treatment. See the Omni Coach Terms of Service.

11. Changes

If we change this policy we'll update the date at the top, and for significant changes we'll tell you in the app before they take effect.

12. Contact and grievances

Quantifit Health & Wellness Technologies Pvt. Ltd.
Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India
Email: hello@sustane.in
WhatsApp: +91 95082 95622

For complaints about how we handle your personal data, write to our Grievance Officer at hello@sustane.in with the subject "Grievance". We acknowledge grievances within 48 hours and resolve them within 30 days.