Sustane

Omni Coach Terms of Service

Last updated 19 October 2026

These terms are an agreement between you and Quantifit Health & Wellness Technologies Pvt. Ltd. ("Omni", "we", "us") for using Omni Coach: the iPhone and Apple Watch app, the web app and this website (together, the "service"). By creating an account or using the service you agree to them. Please also read the Omni Coach Privacy Policy.

1. Not medical advice

Omni helps you train and recover with general fitness and wellness information. It is not a medical service. It does not diagnose, treat or prevent any condition, and it is not a substitute for advice from a doctor, physiotherapist or other qualified professional.

  • Scores (readiness, strain), heart rate zones, programs, insights, notifications, analytics and the AI coach are for general information only. They are estimates based on what you enter and what your devices record, and they can be wrong.
  • Consult a registered medical practitioner before starting a new program, and about any health concern, injury or medication. This matters most if you are pregnant or live with a heart, lung or other medical condition.
  • Stop and seek medical help if you feel pain, dizziness or chest discomfort. In an emergency, call your local emergency number.
  • Before you first use the app, we ask you to confirm that you understand nothing in Omni is medical advice and that you should consult a registered medical practitioner about your health. By using Omni you accept this.

2. Who can use Omni

You must be at least 18 years old and able to form a binding contract. Each person may hold one account, verified with their own mobile number. Keep your details accurate; we may suspend duplicate accounts or accounts with false details.

3. Your account

You sign in with Apple, Google or your phone number. Keep access to that account secure; you are responsible for what happens under your Omni account. You can delete your account at any time in the app under Profile › Delete account.

4. Coaches and facilities

  • Coach and facility portals are set up from your profile with your professional or business details. We may review these and mark them verified, and may decline or remove a portal that gives false or misleading details.
  • Coaches and facilities are responsible for the services they offer, the people they add, the rights they give their staff, and how they use their clients' data. They must use members' data only to provide their services and in line with the law.
  • Coaches and facilities are independent of Omni. We are not a party to the agreement between a member and their coach or facility and are not responsible for their services.

5. Memberships and payments to facilities

  • Membership plans, prices, taxes, refunds and cancellations are set by each facility or coach. Questions about them go to the facility or coach.
  • Online payments to a facility or coach are processed by Razorpay on their behalf, and receipts are issued in their name.

6. Omni Pro and paid plans

  • Some features need Omni Pro or another paid Omni plan. Plans, prices and any free trial are shown before you buy.
  • On iPhone, Omni Pro is bought through the Apple App Store and billed to your Apple ID; Apple's Media Services Terms also apply. Subscriptions renew automatically unless you cancel at least 24 hours before the current period ends, and your Apple ID is charged within 24 hours before each renewal. Manage or cancel in Settings › your name › Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com. Deleting the app or your account does not cancel a subscription.
  • On the web, Omni plans and add-ons for facilities and coaches are paid through Razorpay. Fees and renewal terms are shown before you pay.
  • We may also give Pro access free or through a coupon or promotion, for the period stated when it's given.

7. AI features

The AI coach and AI workout features use automated models. Their answers can be inaccurate or unsuitable for you. Use your judgement, and check with a professional before acting on advice about injuries, pain or health conditions.

8. Challenges, leaderboards and the directory

When you join a challenge, others in it see your display name, photo, progress and medals. Facility leaderboards show your name and results to others in that facility. Don't cheat, misreport results or use another person's account.

9. Acceptable use

You agree not to:

  • break the law or anyone's rights while using the service;
  • share other people's data without their permission, or add people to a facility or program without their agreement;
  • copy, scrape, resell or redistribute the service, its programs or its exercise library;
  • reverse engineer the service or attempt to get around its security, limits or subscriptions;
  • upload content that is unlawful, harmful or that you don't have the right to use.

10. Your content

Programs, logs, notes, photos and other content you add stay yours. You give us permission to store, process and display that content as needed to run the service, including showing it to the coaches, facilities and challenge participants described in the privacy policy.

11. Our content

The service, its design, programs, exercise library, text, artwork and the Omni Coach name and logo belong to us or our licensors. We give you a personal, non-transferable, revocable licence to use the service, as these terms and the App Store rules allow.

12. Changes and availability

We may change, add or remove features, and the service may sometimes be unavailable. Some connected services (such as Garmin) may be offered as previews before they're fully available. We may update these terms; if a change is significant we'll tell you in the app before it takes effect. Using the service after that means you accept the new terms.

13. Ending your use

You can stop using Omni and delete your account at any time. We may suspend or close an account or portal that breaks these terms or puts the service or other people at risk, and will tell you why unless the law prevents us.

14. Disclaimers and liability

The service is provided "as is" and "as available". To the extent the law allows, we make no promises about training results, and we are not liable for injuries, for indirect or consequential losses, for the services of coaches and facilities, or for harm that comes from relying on the service instead of professional advice. Where we are liable, our total liability is limited to the amount you paid Omni in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that can't be limited.

15. Apple

These terms are between you and us, not Apple. Apple is not responsible for the app or its content, has no obligation to provide support or maintenance for it, and is not responsible for any claims relating to it. If the app fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any); Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

16. Law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any problem. If we can't, the courts of India will have jurisdiction, without taking away any right you have to bring a claim where you live.

17. Contact

Quantifit Health & Wellness Technologies Pvt. Ltd.
Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India
Email: hello@sustane.in
WhatsApp: +91 95082 95622